Refund Policy

Last updated: July 18, 2026

Quick Summary

  • Setup Fee: 7-day money-back guarantee (no questions asked, regardless of work progress), then non-refundable
  • Plan Subscription: Cancel anytime, no prorated refunds
  • Add-On Services: Non-refundable once work has begun
  • Questions? Contact us

General Refund Principles

This Refund Policy is part of our Terms of Service and should be read in conjunction with them. All refund determinations are made at the sole discretion of David's Dream LLC (d/b/a Biz22) ("Provider"). All refund decisions by Provider are final.

One-Time Setup Fee

7-Day Money-Back Guarantee

A full refund of the one-time setup fee is available if requested within seven (7) days of payment — no questions asked, regardless of work progress or delivery status. This guarantee applies only to the one-time setup fee, not to the Basic/Standard/Premium plan subscription.

How to request:

  • Email support@biz22.com with your order ID and the email address used at checkout, OR submit via biz22.com/contact
  • Refunds are processed within 5-10 business days to your original payment method via Stripe

What happens to your domain:

If a domain was registered as part of your order, you keep it — you are the registrant of record, and the first year is already paid. When a refund is issued, automatic renewal is cancelled: the domain remains yours through the end of its first registration year and then expires unless you renew it yourself. You may transfer the domain to your own registrar account at any time by contacting support@biz22.com.

After 7 Days

The one-time setup fee becomes non-refundable. However, Client retains all benefits:

  • 7-day unlimited revision period from initial delivery
  • Additional 14-day unlimited revision period after your site launches
  • Full approval process — nothing publishes until you approve it (or the 7-day revision period expires)
  • Plan subscription can be cancelled at any time (no prorated refunds)

Basic/Standard/Premium Plan Subscription

Cancellation

  • Cancel anytime via your dashboard or via our contact form
  • Service continues until the end of your current billing period
  • Your Landing Page remains accessible for 30 additional days after billing period ends (Grace Period)
  • Archived sites may be restored within 90 days by reactivating your subscription

No Prorated Refunds

We do not offer prorated refunds for partial billing periods under any circumstances. If you cancel mid-cycle, you will have access until the end of your paid period, but no refund will be issued for the remaining days. This applies to both monthly and annual billing cycles.

Legacy Customers

Some existing customers remain on a legacy Hosting & Security / Content Updates subscription model. The cancellation and no-prorated-refunds terms above apply equally to those subscriptions.

Add-On Services

Non-Refundable Once Work Begins

Payments for add-on services (additional sections, features, redesigns, paid revisions) are non-refundable once work has begun. The same definition of "work begun" applies as described in the Setup Fee section above.

Limited Exceptions (Refund May Be Considered)

The following exceptions are evaluated on a case-by-case basis at Provider's sole discretion. Meeting one of these criteria does not guarantee a refund.

  • Service not delivered within 30 days (solely Provider's fault):
    If Provider fails to deliver the Landing Page within thirty (30) calendar days of receiving all required materials, and the delay is solely and entirely due to Provider's error (not due to Client non-response, missing materials, content flagging, or any other Client-caused delay), a full or partial refund may be considered.
  • Major persistent technical issues caused by Provider:
    If your Landing Page experiences significant, persistent technical problems that are caused by Provider (not by third-party services, DNS issues, domain problems, or Client actions) and Provider is unable to resolve them within a reasonable timeframe, a prorated refund may be considered at Provider's sole discretion.

Not Eligible for Refunds

The following situations are not eligible for refunds under any circumstances:

  • Change of mind
    Deciding you no longer want the Service after work has begun, regardless of the reason
  • Business closure or change
    Closing your business, changing your business model, or no longer needing a website
  • Dissatisfaction with business results
    Not receiving the customer inquiries, sales, traffic, search engine rankings, or business outcomes you expected. Provider does not guarantee any specific business results from the Landing Page.
  • Missed revision deadline
    Failure to submit revision requests within the 7-day free revision period
  • Customer non-response / auto-completion
    Project auto-completing due to Client's failure to approve or request revisions within the 7-day revision period (after the 7-day money-back window has expired)
  • Content policy violation
    Order cancelled or account terminated due to violation of our Acceptable Use Policy, including content flagged by automated screening systems
  • Account termination for Terms violation
    Service terminated due to any violation of the Terms of Service, including but not limited to unauthorized chargebacks, fraudulent activity, or abusive behavior
  • Dissatisfaction with AI-generated content
    Dissatisfaction with the style, design, or quality of AI-generated elements where Client did not utilize the free revision period to request changes
  • Third-party service issues
    Service disruptions caused by third-party providers (hosting, DNS, domain registrar, payment processor), force majeure events, or circumstances outside Provider's control
  • Domain-related issues
    Problems arising from Client's domain configuration, expired domains, DNS propagation delays, or domain transfer issues

How to Request a Refund

  1. Contact us first: Submit a request via our contact form with your full name, email address associated with your account, order details, and a detailed explanation of the reason for your refund request.
  2. Review period: We will acknowledge your request within two (2) business days and conduct a thorough review of your case.
  3. Decision: Provider will issue a decision within five (5) business days of acknowledgment. All refund decisions are final.
  4. Processing: If your refund is approved, it will be processed within five to ten (5-10) business days to your original payment method via Stripe.

Disputes & Chargebacks

You Must Contact Us Before Filing a Dispute

You are required to contact Provider via our contact form and allow a minimum of five (5) business days for investigation and resolution before initiating any credit card dispute, chargeback, or payment reversal with your bank or financial institution.

Filing a chargeback without first contacting Provider constitutes a violation of the Terms of Service and will result in immediate service termination, permanent account ban, and a reasonable administrative fee equal to actual costs incurred (including Stripe chargeback fees, payment processor fees, and staff time). Provider will contest all unauthorized chargebacks with full documentation including Terms acceptance records, payment data, order forms, project progress logs, and communication history. Provider reserves the right to pursue all available legal remedies for owed amounts.

Questions?

If you have any questions about our Refund Policy, please contact us at:
David's Dream LLC (d/b/a Biz22)
biz22.com/contact

This Refund Policy is part of and incorporated into our Terms of Service. In the event of any conflict between this Refund Policy and the Terms of Service, the Terms of Service shall prevail.